FAQ

If you’re a business, you’ll need to open an account with us before you can place an order.

No, we are currently in the process of developing our online portal, which will be available soon. In the meantime, please get in touch with our sales representative or contact our office, and we will gladly assist you in setting up an account.

1. We’re excited to welcome you as a new customer! To get started, open an account with us. If you’re a restaurant owner, please complete Restaurant application form. If not, please fill out the Account application form online. Once we receive your application, we’ll promptly set up your account and send you an email confirmation. Your dedicated Sales Representative or Sales Administrator will be your primary point of contact and will assist you every step of the way. You’re now ready to place your first order! You can get started by giving us a call or sending an email. Thank you for choosing us as your trusted partner.

If you encounter any technical difficulties while filling out our online application form, or if you are unfamiliar with this process, please don’t hesitate to reach out to us for assistance. We’d be happy to send you an application form directly to your email, which you can complete and send back to us at your convenience.

1. To get started, open an account with us. If you’re a restaurant owner, please complete Restaurant application form. If not, please fill out the Account application form online.  

Once we receive your application, we’ll set up your account and notify you via email that it’s successfully open. You’ll be assigned to one of our dedicated Sales Representatives or Sales Administrators who will be your primary point of contact.

Congratulations, you’re now ready to place your first order! Simply give us a call or send an email to get started.

No, currently we do not have an online ordering portal available. However, you can still place your order by calling our office, contacting your sales representative, or sending us an email. Please note that our live chat is only for customer service purposes and not for placing orders.

No, at this time we only have warehouses located in Sydney and Melbourne. Our main warehouse is currently based in Sydney.

Yes, we have customers all over Australia and strive to offer the best Asian food. If you’re located in regional NSW, VIC, SA, QLD, WA, TAS, or NT, we recommend signing up as an interstate customer and ordering by the pallet. Our team will help you with transportation and the ordering process. If you prefer, you can also find a local transport company that can help you.

No, we appreciate your interest, but please note that we operate as a B2B company and are not open to the public. To purchase from us, you’ll need to have an ABN (Australian Business Number). Thank you for your understanding.

Yes, if you already have an account with us, you can arrange to pick up your order. Please call our office at least 2 hours before your planned pickup time to ensure a smooth experience and avoid waiting for too long. Thank you for your cooperation.

Yes, we do. The minimum order for delivery in the Sydney metropolitan area is $500.

Yes, we offer delivery services within the Sydney metropolitan area. To check our delivery schedule and place an order, please contact us at least one day before the desired delivery date.

Yes, our team is available to assist you with your order by phone from 9 am to 5 pm, Monday to Friday. Please feel free to call us during those hours and we’ll be happy to help.

Sorry, we are closed on Christmas and public holidays.

Yes, we do. Our subsidiary “Bangkok Enterprises” has been supplying Thai and Asian restaurants across Sydney for more than 10 years.

1. To get started, open an account with us. If you’re a restaurant owner, please complete Restaurant application form.

Once we receive your application, we’ll set up your account and notify you via email that it’s successfully open. You’ll be assigned to one of our dedicated Sales Representatives or Sales Administrators who will be your primary point of contact.

Congratulations, you’re now ready to place your first order! Simply give us a call or send an email to get started.

Yes, we can provide you with a price list for our products. Please fill out our enquiry form on our website or contact our sales representative to request a price list. As a B2B supplier, we offer wholesale pricing to our customers. Our team will be happy to discuss pricing and other details with you once we have received your request.

If you want to stay updated with us, we recommend following one of these channels:

1. Subscribe to our email newsletters.
2. Follow us on Facebook and Instagram. We regularly post updates about our latest products and promotions.
3. Check the news section on our website.

By following one of these channels, you can stay up to date on our latest products and promotions.

Yes, we’d be happy to offer advice on opening a grocery shop. Our team has years of experience in the industry and can provide guidance on product selection, pricing, inventory management, and more. Please feel free to contact us by phone or email, and we’ll be happy to schedule a consultation with one of our experienced team members to discuss your needs and answer any questions you may have.

Yes. For over four decades, we’ve been the driving force behind the success of numerous independent Asian grocery stores, and a trusted supplier of authentic Asian ingredients to supermarket chains across Australia. Our team of experienced experts are passionate about good food, and will go the extra mile to suggest the right products for your business. We carefully taste and select only the best products to recommend to you. Whether you’re opening a new grocery store, looking for ingredients for food services, or seeking to expand your online or independent supermarket’s Asian range, we’re here to support you every step of the way. Let us help you achieve your business goals and taste success with our top-quality products and expert guidance.

We welcome all manufacturers who are interested in working with us. If you have products you’d like to offer, we would be happy to hear from you. You can contact us by email, or by filling out the contact form on our website. Our team will be happy to assist you with any inquiries or to set up an appointment to discuss your needs further.

No, we do not export goods. We are a wholesaler and import only the highest quality Asian food from overseas.